Sports / App
us999 takes your personal data seriously. This policy sets out what we collect when you access your account, how we use it, and the choices you have over your own records. Availability of services depends on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the credentials you set at registration. When you make a transaction through bKash, Rocket or Upay, we record the payment reference, amount and status so your account wallet reflects the correct balance. We also collect technical data automatically: device type, browser version, IP address and session timestamps. This helps us maintain a stable service and identify unusual activity on your account. We hold this data only for as long as it is needed for the purpose it was collected. Transactional records tied to bKash, Rocket or Upay payments are kept for the period required by our platform audit process. When a retention period ends, records are deleted or anonymised. We do not sell your personal data to third parties. Where we share data — for example, with a payment processor handling a Rocket or Upay transfer — we do so only to complete the service you requested. All data handling is subject to the jurisdiction in which you access our platform, and what applies to you depends on your local law and the eligible regions we serve.
This policy covers the data we handle directly through the us999 platform. It does not extend to third-party services you reach from our pages. Understanding the boundaries helps you know exactly which data practices we are responsible for and which belong to external services.
Any data you submit when you log in, update your profile or change your credentials falls inside this policy. We control how that data is stored, who can access it and for how long it is retained on our platform.
Payment records generated when you transact via bKash, Rocket or Upay are covered here. We hold the reference data on our side; the payment provider's own privacy terms govern how they handle data on their platform.
Data we collect about how you browse game categories, read pages or navigate the lobby is covered by this policy. We use this behavioural data to keep the site working correctly for your device and browser.
Links to external sites, payment apps like bKash or Rocket on their own platforms, and any identity verification provider we may direct you to operate under their own separate privacy terms. We are not responsible for those external policies.
You have real, actionable rights over the personal data we hold. Start by logging into your account and opening the account settings page — your profile details, contact information and communication preferences are visible and editable there. If something looks wrong, you can correct it directly in those fields. For records you cannot edit yourself, such as closed transaction references tied to a bKash or Rocket payment, you can raise a correction request through our support channel. We will review it and respond through the route you used to contact us. If you want to know exactly what data we hold about you, submit a data access request via our published email support route. We will confirm receipt and work through the request. Where applicable under your local law and eligible region, you may also ask us to delete data we no longer need to hold. Processing of any such request depends on the regulatory requirements that apply in your jurisdiction.
Log into your account and open the profile section to see the personal details and contact information currently on file. Transaction history, including bKash and Rocket payment references, is available in the wallet section of your account.
Edit your name, contact number or email directly from the account settings page. For fields that are locked after verification, use the support route to submit a correction request with the relevant details.
Send a data enquiry to the email support address published on this site. State your account reference and the specific record you are asking about. We will confirm receipt and respond through the same channel.
Where your local law and eligible region permit it, you may ask us to delete personal data we no longer need. Submit the request via email support with your account reference. We will confirm whether the request can be fulfilled under the rules that apply to your account.
If you have a question about this policy, want to review your data or need to raise a concern, use the contact routes published on this site. We do not publish operating hours or response-time commitments we cannot verify — contact us through the route that suits you and we will respond through the same channel.
Send your privacy question or data request to the email address listed in the contact section of this site. Include your account reference so we can locate your records without delay.
The account help section covers common data and settings queries. Check there first — many questions about viewing or correcting your records are answered with step-by-step instructions already published.
If live chat is available when you visit, you can raise a privacy question there. For formal data requests — such as access or deletion — follow up in writing via email so there is a record of your request.
Our data handling practices are built around what your account actually needs to function. We do not collect data beyond what is necessary to run your account, process your transactions and keep the platform stable for your device.
We use cookies to keep your session active while you navigate the site and to remember your account preferences. You can adjust cookie settings in your browser. Disabling certain cookies may affect how pages load on your device.
Your account credentials are stored in a protected form. We do not store your bKash PIN, Rocket password or Upay credentials — those stay inside the respective wallet apps. Account login is managed through the fields and verification steps shown on our login page.
We keep your personal and transactional data only for as long as the platform audit process and applicable rules require. After that period, records are deleted or anonymised. You can ask about the specific retention period for your account via email support.
When this policy changes in a material way, we publish the updated version on this page. Continued use of your account after a policy update indicates you have seen the revised terms. Check this page if you want to confirm the current version.
These questions cover the situations we see most often from people reading this policy. If your question is not here, use the email support route listed on this site.
We collect the name, contact number and email you enter at registration, plus the credentials you create. When you transact via bKash, Rocket or Upay, we record payment references and transaction status to keep your account wallet accurate. Device and session data is collected automatically when you visit the site.
We share data only where it is necessary to complete a service you requested — for example, passing a payment reference to a Rocket or Upay processor to confirm a transaction. We do not sell your personal data. Third-party services have their own privacy terms, which are separate from this policy.
Log into your account and open the profile and wallet sections. Most personal details and transaction records are visible there. For a formal data access request covering all records we hold, send an email to the support address on this site and include your account reference.
Where your local law and eligible region permit it, you can submit a deletion request via email support. Include your account reference and specify which records you want removed. We will confirm whether the request can be fulfilled given the retention rules that apply to your account.
We use cookies to maintain your session and remember account preferences. You can adjust or block cookies through your browser settings. Note that turning off certain functional cookies may affect how pages load or keep you logged in during a session on your device.
No. This policy covers only the data we handle on the us999 platform. When you complete a transaction inside the bKash or Rocket app, that data is governed by those services' own privacy terms. We only hold the payment reference and status that the processor returns to us.