Sports / App
These Terms & Conditions set out what you agree to when you open and use a us999 account — covering how your account works, how transactions are handled through bKash, Rocket and Upay, and what applies when you access site content. Access and eligibility depend on your local law and the eligible regions we support.
By creating and using an account on us999, you confirm that you have read these Terms & Conditions and that you accept them as the basis for your use of the site. These terms govern everything from how you fund your account using bKash, Rocket or Upay, to how you access game content and raise account queries through our support route. They do not override any applicable local law in Bangladesh or in any other eligible region — where local law sets a stricter standard, that standard applies to you. We may update these terms when our services change, when legal requirements shift, or when we add or remove payment routes. When we make a material change, we will note it in the account area so you can review what has changed before continuing to use the site. Your continued use of the account after a change is posted means you accept the updated terms. If you disagree with any part of the current terms, the right step is to stop using your account and reach out to us through the support contact listed on the site. We keep a dated version history so you can confirm which terms applied at any point in time. These terms apply to all account activity, regardless of which device or browser you use to access us999.
These terms define clearly where our rules apply and where they stop. Not every part of your experience on us999 falls under the same set of rules — third-party services, for instance, operate under their own terms. Understanding the scope helps you know who to contact when something needs attention.
Creating, logging into and managing your us999 account is fully covered by these terms. This includes identity steps, password resets and account suspension or closure decisions made by us or requested by you.
All deposits and withdrawals processed through bKash, Rocket or Upay are subject to these terms. Transaction limits, verification steps and the order in which funds are applied to your account are all governed here.
Game titles available in the us999 lobby — including content from CQ9, Microgaming, PG Soft and Bigtime Gaming — are accessible under these terms. How games behave, their rules and their feature mechanics are set by each studio, not by us.
Payment processors, mobile wallet providers and game studios each operate under their own terms of service. us999 is not responsible for the policies or actions of those third parties, and their terms sit outside the scope of this document.
These terms give you concrete steps to take if you need to review your account activity, correct details that are out of date, or ask a question about how a policy applies to your situation. Your account history — including transaction records for bKash, Rocket and Upay payments — is available in the signed-in account area. If you believe a transaction record is incorrect, the process is to open the relevant entry in your account history and use the support contact to raise the dispute with a reference to the transaction ID shown there. Updating account details such as your registered mobile number follows the verification steps displayed in your account settings; we require verification to protect your account from unauthorised changes. If you have a question about how any part of these terms affects you specifically — for example, how a particular type of transaction is classified or whether a specific game category is available in your eligible region — you can put the question directly to our support team. Availability of all features depends on local law and your eligible region.
Your full transaction history, including all bKash, Rocket and Upay activity, is visible in the account area once you are signed in. Each entry includes a transaction ID you can reference if you raise a query.
To update your registered mobile number or other information, go to account settings and follow the verification steps shown there. Changes take effect after the verification step is completed.
If any clause in these terms is unclear or you need to know how it applies to your account, contact us through the support route published on the site. Include your account reference so we can respond accurately.
For disputes, access issues or questions about policy changes, use the live support contact listed on us999. We will confirm receipt and handle your query in line with the process described in these terms.
If you have a question about these Terms & Conditions — whether it concerns a bKash transaction, an account access issue or a policy clause — use the contact routes below. We only publish routes that are actively monitored; we do not list channels we cannot staff. Access and response availability depend on eligible regions and local conditions.
The live chat option is accessible from the main navigation when you are signed in. Use it to ask about account terms, transaction questions or to flag a policy concern in real time.
Send a written query to the support email address published on the site. Include your account reference number and the specific clause or transaction you are asking about so we can respond without delay.
The help section inside your signed-in account area contains answers to common Terms & Conditions questions, including how payment routes like Rocket and Upay are handled under these terms.
We handle account data and policy changes with the same straightforward approach we apply to every part of us999. When something changes, you will see it in your account before it affects you.
Information you provide — including the mobile number linked to your bKash or Rocket wallet — is held only for as long as needed to operate your account and comply with applicable legal requirements in eligible regions. We do not sell account data.
Access to your account is controlled by the login credentials you set. If you believe your account has been accessed without your knowledge, use the support contact immediately and follow the verification steps in account settings to secure it.
When we update these Terms & Conditions in a way that affects how your account works or how transactions through bKash, Upay or Rocket are processed, we post a notice in the account area with the effective date.
If you need to request a correction to your account record or ask us to delete specific account data, send the request through the published support email with your account reference. We will confirm receipt and process it in line with applicable legal requirements.
These are the questions we get most often about how the Terms & Conditions work on us999 — covering your rights, how changes are communicated, and what to do if something needs attention.
Yes. All deposits and withdrawals processed through bKash, Rocket or Upay on your us999 account are covered by these terms. The specific limits and verification steps for each route are shown in your account at the time of the transaction.
When we make a material update, we post a notice in the signed-in account area showing what changed and when it takes effect. Continuing to use your account after that date means you accept the updated terms. You can also review the current version at any time on this page.
Access depends on your local law and your eligible region. We do not make a blanket statement about availability. Check the eligibility information shown during account creation, and review the terms that apply to your region before you proceed.
Open the relevant transaction in your account history, note the transaction ID, and contact our support team through live chat or the published support email. Include the transaction ID and a brief description so we can look into it accurately and quickly.
Use the live chat or support email published on us999. Give us the clause number or the section heading you are asking about, along with your account reference. We will explain how it applies to your specific account and region.
When you close your account, we retain transaction and identity records only for as long as required by applicable legal obligations in your eligible region. To request specific data deletion, send a written request through the published support email with your account reference.